As a small business owner, you wear a lot of hats. You’re striving to make your customers happy, keep your employees happy, and keep your profits healthy. Part of your…
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We caught up with Trevor L. from CrackedMacScreen to learn more about his experience in the wireless repair industry. How did you end up in the wireless repair industry? Back in 2009 I…
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We had a great time with the wireless repair community in Nashville! If you weren’t with us, then you really missed out. The repair industry is rapidly growing. As we…
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Running a busy wireless repair business can be stressful. Between managing your employees and inventory you may feel rushed. Meeting shipping cut off times should be the least of your…
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Do you still have some questions about how eTech Parts integration with RepairShopr works?  Or do you have questions about how to customize RepairShopr for your business? Either way, if…
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You may have noticed a new feature when you sign into your customer portal. What is this “buyback program“? We are accepting broken displays for use with iPhone and Samsung…
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Are you looking for a new opening tool? Here is a new opening tool that you can use to repair iPhone, iPad, iWatch, iPod, Samsung Galaxy Devices, Sony, HTC, and LG Devices. The iFlex…
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Have you ever had customers who need a phone on demand? Offering unlocked, certified pre-owned handsets is a great way to add value to your business. Previously there was no way…
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What do you think the iPhone SE will mean for the wireless repair industry? The iPhone 5 series may still be fresh in the minds of wireless repair technicians. Each device…
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What systems do you have in place to meet your point of sale, customer relationship management, inventory management, accounting, ticketing and invoices, and marketing needs for your wireless repair business?…
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You’re stressed out. Your customer is having a bad day, and you’re trying to help them, but there’s a problem. It’s been a busy week already and you’re about to…
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We caught up with Glenn from iDoctor Cell Phone and Tablet Repair to learn more about his experience in the wireless repair industry. How did you end up in the wireless repair…
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We are excited to announce that Spring 2016 eTech Training Courses are in full-swing! That’s right, our Spring 2016 cell phone repair training courses began Monday. We are so happy…
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There has been a lot of buzz around the eTech office about Samsung lately. In addition to dropping prices on Samsung screens, we are thrilled that the release of the Galaxy S7…
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Will we see you in Nashville? Owners and technicians from wireless repair businesses of all sizes are gathering in Nashville this April for the Wireless Repair Roundup. Join us for this opportunity…
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Top 20 Marketing Tools and tips from the Wireless Repair Community to YOU! Many new members of the wireless repair industry are unsure of where to start when it comes to…
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“What do I do when a customer comes in my shop and tells me that the screen we used to replace their device cracked without them dropping it?” This question has been…
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You may be familiar with our in-depth look at the differences between screen assemblies for use with iPhone 5 series devices. We know this comparison is helpful when looking at…
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We caught up with James M. from Lexington Cell Phone Repair to learn more about his experience in the wireless repair industry. How did you end up in the wireless repair industry?…
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Are you starting off on the right foot with your customers? If you aren’t greeting them when they walk into your storefront, then the answer is no. The #1 tip for wireless…
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“They went straight to the phones,” Pete explained. “They were only interested in Android devices.”  Pete from TechRX thought his wireless repair and retail storefront was fairly secure. They had…
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We caught up with Technicians USA to learn more about their experience in the wireless repair industry.  How did you end up in the wireless repair industry? We added wireless repair to…
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Happy New Year! We hope you had a wonderful holiday season. As 2016 begins, it is time to plan ahead and stock up on inventory. The Chinese New Year (or Lunar…
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Bulk Tempered Glass: The #1 Industry Upsell Our goal at eTech Parts is to help you be successful and we all know serving the customer results in success. People appreciate…
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It’s been quite a year at eTech Parts! In 2015 we saw evidence of the amazing things that can happen when we come together as an industry. Nothing inspires us…
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We often hear concerns from phone repair shop owners about service pricing. Competitive pricing is important, but there are many factors to consider before setting pricing. Special offerings such as rush…
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There are many different beliefs, opinions, and experiences concerning electrostatic discharge (ESD) safety and equipment. So we asked you, the community, what practices you do or don’t implement in your…
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There have been various stories recently of customer information being abused within repair shops. We have talked about this subject before, but figured it was time for an update. Here…
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We have new parts arriving daily at eTech Parts. While this is exciting for us, and hopefully you, sometimes we need to make room. That means it is time for…
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