New Free Shipping Rates

We’ve updated our free shipping threshold to offer the same great service at better prices to our Wholesale Repair Network. Starting today, all orders $500+ are eligible for FREE FedEx Ground and all orders $1000+ are eligible for FREE FedEx Standard Overnight.

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$500+ for Free FedEx Ground Shipping

Orders placed by 3PM CST, Monday – Friday

 

$1000+ for Free Standard Overnight Shipping

Orders placed by 4PM CST, Monday – Friday

 

At eTech Parts, we’re always looking for ways to improve the quality of our services and help the Repair Community – and when the Repair Community speaks, we’re all ears. Our customers have always loved the quality and speed of our shipping and handling; after negotiating our rates with FedEx, we’re now able to offer lower Free Shipping thresholds and pass those savings right to you.

Our shipping department is here to ensure the consistency of quality you expect from eTech Parts. Industry-leading service, premium wholesale parts iPhone, free tech support, easy returns, and informative content to help you market your iPhone repair business are just some of the ways eTech Parts supports small business repair shops.

If there’s another way we can help your repair business grow, we’d love to hear from you – just leave a comment down below!

Unplug Those Unused Charging Cables

As Todd Brewer was closing for the night at his Upstate New York phone repair shop, he thought he smelled something burning. After checking around the shop to make sure all his equipment was turned off, Todd returned to his work station to grab a charger for his phone.

 

It was here he discovered the source of the smell, and an alarming sight.

 

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The culprit? This 8-pin charging cable, though not in use at the time, was left plugged in for a few hours following a repair — just long enough to nearly start a fire in Todd’s home office.

 

While we aren’t able to determine the exact quality of the cord at this time, Todd believes it’s an unauthorized, or “knock-off” charging cable. This isn’t the first case of potential damage caused by third-party chargers, and serves as a cautionary tale for all of us.

 

If you’re not using it, unplug it!

 


 

This picture was originally posted by Todd Brewer of Phone Wizard of Upstate New York on The Official Cell Phone Repair Facebook Group, a closed group created for and moderated by the Repair Community.

The online Repair Community has grown to include several repair forums and Facebook groups, and is quickly becoming a valuable resource for repair shop owners. Thanks to several members of the Repair Community who have welcomed me into these groups, allowing me to learn more about repairs and connect with all the wonderful, funny, caring people who make up this growing industry.

If you’re not already participating in repair forums and groups, there’s no telling what valuable tips and helpful information you’re missing out on. So come join the fun and connect with your peers!

2014: A Year in Repair

What a fantastic year to be part of the booming wireless repair industry! As we pause in reflection of the past year spent serving the Repair Community, we are inspired by the growth of the community and industry as a whole.

2014 was the year of Red Tape and the dawn of the gTool; it was the first year of the Wireless Repair Expo, and the year the Repair Community truly came together in alliance and camaraderie.

It was also a year of changes for many of us in the repair industry. News of longtime customers selling high to get out of the repair business is a bittersweet reminder that success means different things to different people. It also helps to remind us that change isn’t always a bad thing – and choosing to adapt to, rather than resist these changes, is the only way to keep up with such a rapidly changing industry.

 

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For the team at eTech Parts, 2014 was a year to remember. Attending CES in January was an event I’m not likely to forget anytime soon. CES is best described as all the sights and sounds of a rapidly evolving technological ecosystem, all in one place. When our heads weren’t spinning from the madness we were busy meeting customers, making new friends, and seeing the gTool iCorner for the first time.

 

In February, we survived yet another Chinese New Year thanks to early preparations and lots of overtime hours from our procurement team. Which reminds me.. It’s almost that time again!

 

 

In March, we introduced a new brand of iPhone repair tools to the repair industry. The gTool iCorner was every repair technician’s dream tool – a tool designed to repair bent aluminum corners on iPhones, iPads and iPods. Since March gTool has taken off and is now one of the top iPad repair tools on the market. eTech Parts is a proud distributor of gTool and we look forward to seeing what they come up with in the future.

 

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In April, warranty company SquareTrade announced partnership with local repair shops, including repair franchise UBreakiFix and Gadget Drop. This marked a huge advancement in wireless repair, as SquareTrade is one of the most well-known device insurance providers in the industry.

 

In May, Minnesota became the first state to pass a bill requiring all cell phones sold in the state to come equipped with antitheft software. The appropriately titled “kill switch” law goes into effect on July 1st 2015, and Minnesota wasn’t the only state to pass this bill. Similar legislature passed in California a couple months later, with similar bills proposed in Nevada and New Jersey. We’ll just have to wait as our government cuts through the red tape to see how this bill might affect the repair industry.

 

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Speaking of Red Tape… Though us true believers have always known the power of Red Tape, 2014 was the year you fell in love. 2014 was the year “#RedTapePower” became a “thing.” And while bragging isn’t really OUR “thing,” I’m pretty sure Red Tape really took off after we released the 1mm size tape back in April. The Repair Community goes crazy for Red Tape, which is why it’s our favorite item to giveaway during Facebook contests!

 

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In May, IBISWorld released a comprehensive report on the US Cell Phone Repair Industry. This 28-page report details revenue, profits, wages, industry performance, competitive landscape and tons more. To summarize… industry revenue reached $1.4 billion, with profits upwards of $71.6 million! Wages account for approximately 38.4% of revenue, which comes out to about $518.8 million. At the time of reporting there were 2,368 repair shops in the United States, with IBISWorld predicting an average annual growth rate of 5.8% or about 2600 repair shops by the end of 2014. The top 4 players in the cell phone repair industry account for less than 10% of industry revenue in 2014; meaning small business repair shops are still the reigning champions.

 

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In June, the repair experts at mendmyi discovered a newsworthy iPhone repair issue. After seeing an influx of iPhone 5 charging issues, they found their answer hiding beneath the microscope in the iPhone’s logic board – specifically, they found damage to the U2 IC chip, a portion of the logic board which controls the charge to the battery. Symptoms of a faulty U2 IC chip include a battery that won’t charge beyond 1%, and an iPhone that automatically powers itself on. Third-party, or “knockoff” chargers were found to be the culprit – just another reason to make sure you’re using and selling only the highest quality, authorized charging accessories.

 

What is this nifty new toolkit?! #gtool #bseries #allthegtools #instagood #iphonerepair #ipadrepair

A video posted by etechparts (@etechparts) on

 

In June we got our hands on the gTool B-Series All-in-one Kit, which includes every gTool iCorner headset needed to repair the aluminum casing on an iPhone 5 and 5s, iPad 2/3/4, iPad Mini, iPad Air and the 4th generation iPod Touch – all in one little package. The Repair Community’s response to gTool was outstanding and the B-Series kit quickly became a top-seller.

 

Some stuff probably happened in August, too, but we’ll skip ahead to when the fun really began. September 9th marked the first day of the first-ever Wireless Repair Expo 2014 during CTIA Super Mobility Week at the Sands Convention Center in Las Vegas!

 

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Not only was it the greatest week a group of technicians has probably ever had, the Wireless Repair Expo helped the Repair Community connect in a way unlike ever before. We were thrilled to be part of it but the true pride and inspiration came from seeing the Repair Community grow, share, connect and come together as a REAL Community. Thanks for letting us join the party!

 

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During the Expo we were lucky enough to debut the gTool Panel Press as well as reveal the next invention from gTool – the Pad Jack. It’s a box that removes the glass screen from an iPad in like 90 seconds. It’s pretty crazy. More on that later this year.

 

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While we were at the Wireless Repair Expo, Apple released not one but 2 brand-new iPhones – the iPhone 6 and iPhone 6 Plus. Both devices are bigger, better, and more bendable than any other iPhone previously released. Once it was revealed to the world that thin aluminum bends, BendGate blew everything out of proportion and took over the Internet for about 2 weeks. It also taught us the lesson that, as a society, our jeans are too tight and our phones too thin. Lesson learned.

 

In October, Apple released the updated iPad Mini 3 and the iPad Air 2. Both devices featured minimal changes, the most significant being the addition of Touch ID functionality.

 

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While there was a lot happening in the months between October and December, one event – or rather, announcement – worth mentioning is eTech Parts has signed on as the Premier Partner of the Wireless Repair Expo 2015! Same time, same place, and hopefully all the same great people we met last year! Join eTech and the rest of the Repair Community September 9th – 11th for the Wireless Repair Expo 2015 during Super Mobility Week, powered by CTIA.

 

Through all the changes in the past year, the biggest change we saw in 2014 was YOU. The Repair Community shifted to become yet another resource for everyone to benefit from. Instead of considering other repair shop owners “the competition,” in 2014 you learned how to bond with others in the industry to share, learn and grow together. Thanks for another great year and here’s to an even better 2015!

 

What was your favorite part of 2014? What goals are you reaching for in 2015? We love hearing from the Repair Community so let us know in the comments below!

Online Marketing 101 – How to Build Your Website

At eTech Parts we’re always looking for new ways to help your repair business. Over the past year, the online Repair Community has grown in size and strength and continues to benefit the members who join and contribute. One thing we’ve noticed amidst an abundance of technical advice in the Repair Community is a lack of industry-specific online marketing and business advice.

It’s our goal to change that, which is why we’re thrilled to introduce Online Marketing 101 — a brand new collaborative blog series with our favorite online marketing expert, Josh Muccio!

Josh Muccio is the founder of iHeartRepair.com and an expert in online marketing. Now he’s helping other people to scale their businesses using growth marketing techniques. To learn more, go to JoshMuccio.com.

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Let’s talk about online marketing for your small business. In this series we will be discussing how you can market your business online in a powerful, effective way that will actually move the needle and help you stay ahead of the competition. We’ll assume that you have a high quality product (thanks to eTech Parts) and that your brand is already spreading via word of mouth.

 

Let’s start this 5 part series by creating your brand online:

 

How to Build Your Website

We’ll assume that you’ve already chosen a brand name and created a logo for your small business. If you haven’t created a logo and you need one quickly, then I recommend Withoomph.com for instantly creating a quality logo for free! If you need help finding an available domain name, try out Naminum or Domainr for inspiration.

 

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Select A Platform: Choose Carefully!

There are literally hundreds of platforms out there to choose from. I’m going to suggest a few of the most used and well supported platforms available today. I have experience using each of the platforms below and I highly recommend them for building an effective, high-converting website for your small business.

 

Self-Hosted WordPress – Excellent option if want want to have control over the content on the site after it is built. We recommend that you purchase a theme that you like, then hire a web designer to set it up for you.

Strengths: Open Source, Strong Theme & Plugin Community, Blog Capabilities Included,  Start for $7 a month

Drawbacks: Moderate Learning Curve, Tons of Options

 

Squarespace – Perfect option if you are on a budget and want to build the website yourself in your spare time. Squarespace is considered the most user friendly platform for building your first website.

Strengths: Free Themes Included, Blog Capabilities Included, eCommerce Included, Start for $10 a month

Drawbacks: Closed Source

 

Shopify – If you are looking to make eCommerce a key part of your online strategy then Shopify is the clear choice. It’s not as user friendly as Squarespace, but with their integrated POS system for your store they are certainly worth considering.

Strengths: Powerful eCommerce Platform, Free Themes Included, Blog Capabilities Included, POS Available, Start for $14 a month

Drawbacks: Closed Source, Higher Pricing

 

TIP: No matter what platform you choose, make sure it incorporates a company blog. Your company blog can be one of the most effective SEO strategies for marketing your brand online.

 

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Set Up Your Pages and Navigation

Here’s 5 must-have pages for your small biz site.

 

  1. About Us: How to Write an Effective About Us Page
  2. FAQ: Just list common questions that your customers ask and a quick answer to each. You could include your FAQ on your contact us page instead of building a separate FAQ page.
  3. Contact Us: Phone numbers, addresses, social networks, a map to your location, and an email form.
  4. Our Services: List the main services you provide: ex. “Smartphone Repairs”, “Tablet Repairs”, “iPhone Repairs”, “Android Repairs” etc. For added SEO benefit you could create separate pages for each type of repair service that you offer, then link to each of those pages from your homepage and the Our Services page.
  5. Areas We Serve: I recommend (for SEO reasons) that you create separate pages for each city that you serve. Then list these areas in a dropdown menu under the “Areas We Serve” link.

 

Once you have an outline of the pages in your site, then you can start looking at themes or choose a web designer.

 

Choose Your Theme or Template

Themes will be very different by platform. So it may be worth looking at the themes available for each platform before you move forward. A great place to start looking at high quality themes for each platform is on ThemeForest.net. You can sort themes by platform and best selling. Or you can look at themes provided by your platform.

 

WordPress ThemesSquarespace ThemesShopify Themes

 

TIP: Look for a theme that is “responsive”. A responsive theme will look good on any device (Desktop, Tablet and Mobile) and search engines actually prefer sites that are designed to be “responsive”.

 

Should you build the site on your own or hire a web designer?

Once you’ve chosen a theme that you like you will need to choose whether you will be building the site on your own or if you will hire a web designer instead. If you need help choosing a web designer, take a look at this post.

 

If you are interested in tinkering around by building your own website then I suggest you take this opportunity to learn first hand, any of the platforms listed above will be a good choice to get started with. Just keep in mind that doing it on your own could mean that it takes longer to actually launch the site.

 

If you don’t want to mess with the web stuff then I suggest you hire a web designer to help you customize the site to your liking. It will save you money if you buy a theme from one of the marketplaces listed above and then have your web designer customize it for you. I don’t usually recommend having your designer build the site from scratch when there are so many templates/themes out there that can provide you with an excellent starting point.

 

If you still aren’t sure whether you want to do it yourself or hire a designer then feel free to get in touch with me and I’ll help you figure out what’s right for you.

 

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How to Measure What Visitors Do on Your Site

After your site has been designed and it’s live for all to see, there are a few critical things that must be done in order for the search engines to see your site properly. We’ll talk more about how to do this in Part 2 of our Online Marketing 101 series, but I’ll recommend one absolute necessity to you now.

 

Google Analytics – Google Analytics is the single most important technical feature that you must have installed on your site. It’s free, provided by Google and will allow you to actually measure the results on your site. Analytics will track what users do on your site and if configured properly can even give you insights as to where your best customers are coming from (Social Media, Organic Search, Paid Search, etc). The easiest way to install Google Analytics on your site is using CloudFlare. CloudFlare is a free service that adds additional security and speed to your website. They just happen to also have a simple app that installs Analytics on every page of your website in just seconds!

 

In Part 2 of our Online Marketing 101 series we will talk about how to actually get your site to start showing up in local search results for the search terms that matter to you!

What platforms or themes have you used and had success with? List your favorite in the COMMENTS below and include a link to your website if yours is already live!

Fix Mobile Tech Training School Review

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Since I began working in the wireless repair industry I have always felt that there are what I would call three mythical beasts of cellphone repair. These are the things we have taken more calls at eTech Parts just about than any other tech problem. We are consistently asked where people can learn more about these things, who will teach them, and is there training available? These three things are:

  1. Soldering – Mostly of components on a logic board but also including the iPad Mini IC Chip, how do you do it?
  2. Glass Only Repair – New and large LCDs are hugely expensive, so how do you replace just the glass like the people on YouTube do (even though they more often than not omit some important parts from the final video)?
  3. Water Damage Repair – Is water damage repair a real thing more than a bag of silicone beads? What are good expectations of performing a water damage repair?

 

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We have heard from many of the shops we visit that a good portion of their work is repairing a DIYer’s mistake, or fixing the errors of a fellow repair shop. A high technical aptitude seems to be what these shops have in common. Almost all of them are self-taught. As the industry grows there is a bigger need for schools to teach these skills. One of these schools is Fix Mobile Tech. I had the privilege of sitting in on one of their week-long courses.

The Fix Mobile Tech repair school in Gainesville, FL was a great experience. The class I audited was smaller with only three students – this class was customized to the students’ needs. One student had some experience, while the other two were just getting started with repair. This setup allowed me to see the training styles and content for both levels of experience. The class was very well executed. Fix Mobile Tech has the ability to give students with no experience the confidence they need to tackle almost any repair, while still equipping more advanced students with the harder-to-obtain skill sets. The students were also given the opportunity to work on more advanced repairs, like glass only repairs and board level soldering repair.

 

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The school is situated near a local highway and plenty of amenities which was great. After double-checking my address, Fix Mobile Tech was easy to find. The building has recently been refinished and included something very dear to me: free coffee.

My first day of the class was great; after introductions the instructor (Mike) took the students right into some electrical theory. The education would prove useful in the following days as any student would be able to, with the right tools, more closely diagnose a problem in the system. Batteries were the cornerstone of this part of the education and a very sophisticated battery tester was used later.

 

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The first day of class was also when the first phones were introduced. They were older, but ones that might still show up in shops from time to time. But they were not used because of their relevance, they were used because they taught principles. Replacing the Mini USB port on a Motorola Razor may not seem all too relevant because they were not prone to breaking, but with that practice, repairing the charging ports on the Samsung Galaxy S3 was suddenly a skill within reach. These charging ports were also replaced during the course.

 

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By the second day, the students were successfully practicing glass replacement with LOCA on the Samsung Galaxy S3. After having tried this repair plenty of times on my own, and not even coming close to success for weeks, I find this is a rather large accomplishment. It was very encouraging to see how one instructor could give so much confidence to new techs in such a short time.

By the third day most of the content had been taught, which gave the instructors time to work with each student individually to master any area in which they either didn’t feel confident or were having trouble. By the end of the class, each student was successful in most areas of phone repair, including board level repair and glass only repair.

 

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Fix Mobile Tech makes getting the instruction you need easy because they allow course customization along with their competitive pricing. Classes last at least a full 8 hours, which is time well-spent considering all repairs are hands-on and devices are provided. One of the things that really stood out to me was working on devices that the students had brought themselves. These were devices that had caused one problem or another, and that one of the students hung on to and brought to the class. At the end of the week these devices were repaired. Repairing these devices is what took the content and put it into action, successfully demonstrating the relevance and usefulness of Fix Mobile Tech’s classes.

The guys at Fix Mobile Tech are always happy to answer questions you might have about what their courses could mean for you. Check them out on Facebook [here] or look into their available courses [here].

Take 10% OFF ALL Giveaway Prizes!

If you didn’t win during our 12 Days of Giveaways, or if Santa didn’t make it to your shop this year, don’t fret — we’re giving you an extra 10% OFF ALL Giveaway Prizes for the rest of the week!

 

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This week only, get killer deals on everything we gave away for the 12 Days of Giveaways! That includes the gTool B-Series ($30 off!), our Wiha Multiuse tool pouch ($10 off!), an extra 10% off ALL selections of Red Tape adhesive, and so much more.

 

Use coupon code “12DAYS” at checkout to take an extra 10% off the following items..

 

gTool B-Series Kit$30 off!

Wiha Multiuse Pouch$10 off!

Spigen Backpacks$7 off!

Red Planet SubSonic Speakers

Red Tape Adhesive 

Noise Hush Headphones

Select Prodigee Cases

Select Spigen Cases

Osaka LOCA and Glue Gun

Wiha P1 Pentalobe Drivers

Red eTech T-Shirts

iSesamo Opening Tool

 

Prices this low can’t be found anywhere else, but they won’t be around for long. Stock up for the new year and take advantage of these deals before it’s too late! This offer ends next Monday, so check it out and see everything we have to offer. Thanks for another great year everybody, and as always stay tuned for more from eTech Parts.

Announcing Final Winners of the 12 Days of Giveaways!

The end of the 12 Days of Giveaways has officially arrived! The holidays are one of our favorite times here at eTech Parts, a time to give back to the Repair Community and spread a little holiday cheer. We’re pleased to announce our winners for the final 12 Days of Giveaway prizes AND a 10% OFF sale so you can get everything you really wanted for Christmas! $30 off the gTool B-Series, anyone?

 

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3 Lucky Winners of a Spigen Backpack:

Ken Lerdahl
Joel Mendoza
Peter Doucette

 

2 Lucky Winners of a Wiha Multiuse Tool Pouch:

Glenn McGloughlin
Brandon Smith

 

And the Grand Prize winner of a gTool B-Series is..

Jason Wheeler!

 

CONGRATULATIONS! Thank you for participating in the 12 Days of Giveaways, we appreciate your support. Please contact us via email at Marketing@etechparts[.]com, call us at 913-839-1718, or send us a message on social media to claim your prize.

 

If you didn’t win anything during our 12 Days of Giveaways, or if Santa didn’t pull through this year, don’t fret — treat yo’self to 10% OFF ALL Giveaway Prizes for the rest of the week!

That’s a whopping $30 off the gTool B-Series, an extra 10% off ALL Red Tape adhesive, and much, much more! Use coupon code 12DAYS at checkout and read our blog for more details. Thanks to everyone for another great year and as always, stay tuned for more from your friends at eTech Parts!