“What do I do when a customer comes in my shop and tells me that the screen we used to replace their device cracked without them dropping it?” This question has been…
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You may be familiar with our in-depth look at the differences between screen assemblies for use with iPhone 5 series devices. We know this comparison is helpful when looking at…
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We caught up with James M. from Lexington Cell Phone Repair to learn more about their experience in the wireless repair industry. How did you end up in the wireless repair…
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Are you starting off on the right foot with your customers? If you aren’t greeting them when they walk into your storefront, then the answer is no. The #1 tip for wireless…
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“They went straight to the phones,” Pete explained. “They were only interested in Android devices.”  Pete from TechRX thought his wireless repair and retail storefront was fairly secure. They had…
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We caught up with Technicians USA to learn more about their experience in the wireless repair industry.  How did you end up in the wireless repair industry? We added wireless repair to…
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Happy New Year! We hope you had a wonderful holiday season. As 2016 begins, it is time to plan ahead and stock up on inventory. The Chinese New Year (or Lunar…
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Bulk Tempered Glass: The #1 Industry Upsell Our goal at eTech Parts is to help you be successful and we all know serving the customer results in success. People appreciate…
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It’s been quite a year at eTech Parts! In 2015 we saw evidence of the amazing things that can happen when we come together as an industry. Nothing inspires us…
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We often hear concerns from phone repair shop owners about service pricing. Competitive pricing is important, but there are many factors to consider before setting pricing. Special offerings such as rush…
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There are many different beliefs, opinions, and experiences concerning electrostatic discharge (ESD) safety and equipment. So we asked you, the community, what practices you do or don’t implement in your…
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There have been various stories recently of customer information being abused within repair shops. We have talked about this subject before, but figured it was time for an update. Here…
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We have new parts arriving daily at eTech Parts. While this is exciting for us, and hopefully you, sometimes we need to make room. That means it is time for…
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It may be too early to start listening to Christmas music, but it’s not too early to start planning for the holiday season. While eTech Parts employees are looking forward to…
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Running a repair shop isn’t an easy job. You guys made it known one of the largest problems you face is hiring, training, and retaining technicians. Unanomously this was the…
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eTech Parts is excited to offer you a new and improved line of tools from gTool! That’s right, gTool has released an updated line of tools including the new and…
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But I can’t afford to hire anyone, I won’t make any money! The above statement is one we hear far too often in the repair industry — particularly among small,…
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In our ever-changing and growing industry it is important to stay up to date on everything from technology rumors to best business practices. Here at eTech Parts we try to help…
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School is back in session and classes are filling up quick at eTech Training! Over the past few months, our cell phone repair training school down in Gainesville, FL has…
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Our team at eTech Parts strives to make sourcing high quality repair parts a simple task for technicians and business owners alike. But we want to be more than just…
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This week Apple announced its first weekend sales of 13 million new iPhone 6s and iPhone 6s Plus models, once again setting a new record for iPhone launch sales! This is…
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Our recent experience at the Wireless Repair EXPO during CTIA Super Mobility 2015 got us very excited about the future of repair. It’s inspiring to hear about success and growth from repair shops and…
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Thanks to everyone in the Repair Community for another fantastic Wireless Repair EXPO. We’ll see you again next year!   We’re still winding down and catching up after a crazy…
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Do you live close to eTech Parts? If so, it’s time to get excited about our brand new walk-in location! While many members of our eTech Parts team were in…
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One of the hardest tasks repair shop owners face is finding and training great technicians. Once you do that, you face the even larger challenge of figuring out how to…
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As you recall from our annual eTech Parts 2015 Apple Rumor Roundup… there was a lot of speculation about what Apple has been up to. We waited patiently for this day…
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Got any plans for tomorrow night? If you’re looking for a repair community networking event to attend during the Wireless Repair EXPO, look no further – the eTech suite is…
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We’re only ONE DAY away from the biggest Repair Community event of the year! The eTech Parts team has plenty of fun events, informative workshop sessions, consultations, and giveaways lined…
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eTech Parts will be closed on Monday, September 7th for Labor Day. Place your orders online by 4PM on Friday (tomorrow) to stock up before the long weekend. FedEx will…
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If you own a cell phone repair shop, are you asking your customers the right questions? Do you take the time to fully engage each client to ensure they understand…
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