When Water Damage Strikes

Summer is the season for water damage awareness! Since water damage can happen to anyone, we’re here to give you helpful tips on what to do and what NOT to do when water damage strikes. Including tips and tricks to share with your customers and advice on getting started with water damage repairs. While “put it in a bag of rice” seems to be the most popular advice given to water damage victims, and it would be cool if rice magically fixed water damage, unfortunately rice won’t give you the results you’re looking for.

Check out our video below to find out what you need to know about saving a water damaged device. Share this video on your Facebook page, Tweet about it, or re-blog it; there are so many misconceptions about water damage repair, so spread the knowledge and help inform your customers on what to do when water damage happens to them.

 

 

 

How to Save a Water Damaged Device

Step 1: Turn off phone and remove battery (if you can)

Step 2: Remove the moisture — but NOT with rice! Check out the iFixit Thirsty Bag (or get some silicon balls from your local hobby store)

Step 3: Get the device to a reputable repair shop ASAP!

 

There are hundreds of iPhone repair shops nationwide that perform water damage repairs on a daily basis so these repair technicians generally know how to handle water damage. Be sure to check out local and online reviews to find a reputable repair shop in your area. There are many misconceptions about smartphone repair but luckily, a majority of repair shop owners offer great customer service and 30 day warranties on parts and repairs. To find a repair shop near you, you can check out iPhoneRepairCompanies.com or do a quick Google search to check out reviews of shops in your area.

Thanks for reading and be sure to stay tuned for more from your friends at eTech Parts! You can find us on Facebook, Twitter, Instagram, YouTube…pretty much everywhere. Let us know in the comments below how you approach the topic of water damage with your customers, and what you find works best for you when repairing water damage. We love hearing from the Repair Community!

Repair or Replace?

To repair or replace… This question comes up for most smart phone users who at one point or another have the misfortune of dealing with a broken phone screen or otherwise damaged smart phone.

Choosing whether to repair or replace is definitely a case-by-case scenario in which one person might be better off replacing their phone, while another should definitely choose to have their phone repaired.

Before I was lucky enough to work for eTech Parts, I shattered the screen on my beloved iPhone 3GS and, unfortunately for me, had no idea that repair was an option. Begrudgingly, I used an ancient flip phone for months just so I could save up enough money to buy myself a new iPhone 3GS off-contract. Looking back, I could have saved myself over $300 simply by choosing to repair over replace.

You live, you learn.

 

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Trying to convince a repair customer to choose a repair over a replacement can at times be challenging and maybe even confusing – but here are some points you can make to your customers if they have doubts about whether it’s right for them. Share it on your Facebook page, Tweet it and let them know the facts. Choose to repair – NOT replace!

 

Price

 

While it might at first seem manageable to buy a new device outright, the cost can end up being a lot more than you would expect to spend on a smartphone. Without subsidized contract pricing, a new iPhone 5s can set you back about $650. Considering the average price for fixing a broken screen on the iPhone 5s is $135, choosing to have your device repaired makes a lot more sense than replacing it.

By choosing to repair, you’ll save time and money with most repair shops taking only about 20-30 minutes to fix the average iPhone 5s. No SIM card swaps or backing up data necessary. You get your exact phone back, with some repair shops even repairing your device right in front of you!

 

Sometimes – especially when a device is newly released – the price of parts can be extremely high, meaning repair prices will be too. This price steadily declines as replacement parts become more readily available. A repair that costs $350 the month a device is released can be as low as $125 a few months down the road! It happens with every new device and we can expect the trend to continue as more devices are released.

In some cases, the best option might be to replace or upgrade your device. If your 2-year contract has ended or your cell phone provider is willing to renegotiate your contract, it might cost you less to replace your device. If you can get a good deal, take it.

 

 

Convenience

 

Many repair shops can get a customer in and out in less than an hour – some shops even report repairs taking less than 20 minutes! In the digital age, going days without your smartphone can really mean going days without your work phone, email, and social contacts completely. Our phones are our lifelines so planning time to be without them can be a little stressful.

While there are many mail-in repair services to choose from, we advise checking reviews online before sending your device anywhere.

From what we hear, many warranty companies will send a refurbished phone to you instead of sending you back your original device. This means someone else’s device is now in your hands and transferring all that data? Yep, that’s in your hands too. Choosing local repair (or reliable mail-in repair services) will save you time and the hassle of transferring data to and from devices.

 

The average time it takes to repair an iPhone 5s is 27 minutes – so in most cases, repair shops can get the average repair customer in and out in about an hour, depending on the repair shop of course.

If it’s a one-man show in a repair shop near you, you’ll typically have to wait a little longer to pick up your phone. But many repair shops offer same-day or while-you-wait repairs, which take very little time at all.

 

 

Environmental & Local Impact

 

Choosing to repair your device over replacing it will always be better for the environment. According to iFixit, 75% of all electronics that are thrown out or “recycled” end up in foreign countries where it’s burned for scrap by children in junkyards. This toxic e-waste is filling landfills all around the world and it’s time to change the way we think about, use and recycle electronics. Check out iFixit.org to see just how crazy this e-waste epidemic truly is.

 

globalPhoto by iFixit.org

 

When you break a component of your phone, it’s important to realize these devices are easily repaired and choosing repair not only helps the environment – it helps your community, too. Every time you choose to have your smartphone, tablet or computer fixed locally, you’re helping to support jobs in your local community. Choosing small business will always benefit your community and over 90% of repair shops in the United States are locally owned small business repair shops.

 

By choosing to repair, you’re making the right choice for the environment and for your community, too. Supporting repair is the responsible choice to combat our throwaway economic culture. While in some cases of more serious damage or contract renegotiation, replacing an iPhone can be a more cost-effective choice — but you should always be sure to reuse or recycle your device in a responsible way. Repair it and give it to a kid to use as an iPod, sell it on Craigslist or check out our list of the Top 10 Uses for your Old iPhone.

 

Thanks for reading — be sure to stay tuned for more from your friends at eTech Parts! Connect with us on Facebook, Twitter, Instagram, and subscribe to our YouTube channel for helpful tips, tricks and Q&A sessions.

Do you want to be the BEST or the CHEAPEST?

If you’re running your own business, have you asked yourself this question?

Making a conscious choice to be the best or the cheapest can make a dramatic improvement to your business, regardless of which option you choose. Each has its perks and benefits, depending on what you want for your business.

 0829_iPhone_DIY_630x420Photograph by yasinguneysu/Getty Images

 

However, one of the worst things you can do is try to be both. There is a fundamental flaw in trying to be the cheapest and the best because it costs money to be the best. If you try to do both, the competitor who is solely focusing on being the best will always be better than you and the competitor who is laser-focused on being the cheapest will always be cheaper than you. While it’s not impossible to be both, in most cases you will be much more successful by focusing on one or the other.

 

We highly suggest you choose to either be the best or the cheapest.

 

If your business is new in your community, you might make the argument that it takes time to become the best; if you want to gain customers quickly, being the cheapest is your best option. It’s true – when you start a company you have to do whatever it takes to make it work and grow your business. Often times this means undercutting your competition, but you should decide early on if that’s your long-term strategy or simply a way to get to a place where you can focus on being the best.

 

Here at eTech Parts, we are constantly reminded to ask ourselves this question. Though we decided early on to focus intently on being the best wholesale parts supplier in the country, we are often tempted when our customers sight lower prices from our competitors. More specifically, we’re tempted to bring in a lower quality screen option so we can have the lowest price on the market.

 

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It’s Not Comparing Apples to Apples

 

The lack of regulation and quality standards in the iPhone repair industry makes the issue of price particularly challenging for us. It’s difficult to compare apples to apples when it comes to parts for iPhones and iPads, since there’s an extremely wide range of quality that can be hard (sometimes nearly impossible) to visually distinguish before the sale. When people ask if our parts are better than (insert name of supplier here)’s parts, or what separates our parts from the rest, the right answer can be difficult to give them. Without having (insert name of supplier here)’s parts in hand, testing them side by side with our parts, we can’t really tell you which parts are better.

 

But we can remind you of the old saying, “You get what you pay for,” and if your stateside supplier is selling you “original” screens for $23… we can pretty much guarantee they’re not.

 

We sell our parts for as little as possible, while still being able to offer a hassle-free return policy, world class customer service, community and industry leading quality. In order for us to compete on price with our competitors, many of whom solely focus on price, we would have to compromise the quality and service that is our foundation for success. Offering a lower quality product in order to compete with lower quality suppliers isn’t part of our agenda, and wouldn’t align with our company values.

 

“Price is what you pay – value is what you get.” – Warren Buffett

 

eTech Parts will continue to focus on being the best by sourcing and supplying only the highest quality replacement parts for iPhones and iPads, and offering the best customer service and support in the industry. If you’ve decided to focus on being the best repair business you can be, we’re here for you – and you’re in the best hands! We want to partner with companies and repair technicians who share the same values and realize that being the best in business is definitely worth paying a little bit more.

 

Let us know what you think in the comments below — does your business focus on being the best in the business or do you instead focus on offering the best value to customers? We’re all about quality of parts and service so as always, if there’s anything we could be doing to better help your repair business just let us know! You can find us anytime of day on Facebook, Twitter, Instagram, YouTube, and of course you can always call our offices during normal business hours at 913-839-1718.

eTech Parts 2014 Market Watch : iPad Repair

“How much does it cost to fix my iPad?”

Last month we conducted a survey which resulted in hundreds of responses from wireless repair shops across the country! As always, the results were very intriguing. Personally I expected these average repair prices to be a little higher, but that just goes to show how quickly things change in the wireless repair industry!

Now you can show your customers the national average pricing for iPad repairs, so they can see how your repair pricing stacks up in comparison to hundreds of repair shops across the country. Share it on your Facebook page, Tweet it, print and hang it in your shop — and be sure to let your customers know they can trust competitively priced repairs performed by skilled technicians, such as yourself.

 

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What do you think? Are you above, below or right at the national average? Do you think these prices are fair for the amount of work involved in repairing these devices? As always we love hearing from the Repair Community so let us know in the comments below! We look forward to hearing from you. LIKE us on Facebook to join the conversation, follow us on Twitter @etechparts and on Instagram @etech_parts, too!

Congratulations Joseph Milstead!

You are the winner of the eTech Parts weekly Facebook Drawing for a $50 iTunes gift card.  Please contact us within 30 days to claim your gift card.

There are no strings attached with our weekly drawing.  It’s just a good old fashion give away! If you win, all you have to do is send us an email with your full address so we can mail you the gift certificate.  Good luck next week!

We use random.org to draw our winner.  You can view the public results of the drawing here.

Introducing the New Multiuse Tool Pouch

Here at eTech Parts we’re always searching for more ways to make your life easier — both as a repair shop owner and repair technician! Finding reliable, high quality tools that don’t wear down or break easily can be difficult to source and keep track of. We’re lucky to have David as our on-site technician/designer/jack of all trades here at eTech Parts, who was determined to find a solution for repair technicians and business owners alike. He put together the Multibit Driver as well as this brand new Multiuse Tool Pouch to cover all our customers’ repair needs!

What we have here is the perfect toolkit for mobile or traveling repair technicians! Watch the video below to see David himself explain the details and go over all the tools included in the Multiuse Tool Pouch.

 

 

I asked David to tell us a little more about how this repair toolkit will help professional repair technicians.

“It’s a great multipurpose pouch, especially when it comes to mobile repair. The different blades allow me a wide variety of repairable products – not just Apple devices. The spudgers and tweezers help to give me the dexterity that so many of these repairs require. Plus, the size is great! It fits into my glove box, the smaller pocket of my backpack and the individual pieces never get lost because of the pouch. Not to mention these are the highest quality tools you can find on the market today.”

 

The Multiuse Tool Pouch includes all the tools you need to do basic repairs on iPhones, iPads, iPods, MacBooks and dozens of other devices as well! It has everything you need, nothing you don’t. It includes 2 black plastic spudgers, everyone’s favorite iSesamo, 2 Wiha Pentalobe screwdrivers, Knipex tweezers, and Wiha reversable blades so you have all the bits you need to perform basic repairs on today’s leading wireless devices. And they’re all snugly tucked away in a portable, TSA-approved Wiha tool pouch for safe keeping and easy traveling!

 

Let us know in the comments below, what’s your favorite iPhone repair tool? What about for iPads? We love hearing from the Repair Community so if you have suggestions, comments or questions we can address never hesitate to reach out to us. Join the Repair Community over on Facebook to get in on the conversation! You can follow us on Twitter and Instagram, too. Thanks for reading and stay tuned for more from your friends at eTech Parts.

 

iPad and iPhone Repair Checklist

Last July, we released an iPhone repair checklist and iPhone repair waiver form to help repair shop owners protect themselves and their customers during repairs. Even though our repair checklist had a very simple design, the issue it presented was persistent enough to warrant a certain level of visibility within the Repair Community. Soon after its release, Protecting Yourself, Protecting Your Customers became one of our most popular eTech Parts blogs. Now that we have our very own graphic designer (thank goodness!) who knows how to create awesome graphics in no time flat, we’re excited to release our updated iPhone repair checklist! We even have an iPad repair checklist, too!

 

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You can find our Downloadable iPhone Repair Checklist and iPad Repair Checklist on our website. Add them to your cart and checkout using COUPON CODE “checklist” to get both these printable repair checklists for free!

And now, you can even get a Customized iPhone Repair Checklist (and a Customized iPad Checklist, too). By purchasing these customizable repair checklists, you will receive a customized file for your own business. This file includes a “Submit” button which will be formatted to automatically send a copy to your email address.

Simply have your customers electronically fill out the form, click “Submit” and a copy of the checklist will automatically be sent to your email! This is the perfect option for businesses utilizing electronic POS systems or ones that prefer electronic filing of business documents.

 

One of the best ways to make sure your bases are covered is by completing a damage checklist prior to each repair performed, to note any preexisting scratches or internal issues that are already occurring. Have your customer sign the iPhone repair checklist after you explain to them what you will be fixing, so there’s no confusion if the reality of the repair doesn’t quite meet their expectations. For example, if the loud speaker in a customer’s iPhone doesn’t work prior to a screen repair, they might come back confused as to why their loud speaker doesn’t work after the repair. They thought you were going to fix it! Or, but, it was working perfectly before!

Some repair customers have even accused technicians of breaking certain components during a repair — and though the technician might be 1000% sure it wasn’t their fault, this doesn’t exactly make for happy repair customers either way. These checklists are the best way to ensure you and your customers are on the same page. It’s also an easy way to explain to them exactly what you’re fixing and it gives them a lot more insight into how much work actually goes into properly diagnosing, repairing, and troubleshooting their device. They’ll probably appreciate you taking the time to make sure their iPhone or iPad is getting all the TLC it needs!

 

Thanks for reading and we hope you can benefit from these updated repair checklists! If you have your own process or forms for customers to sign prior to repairs, feel free to share your wisdom in the comments below! As always, we love hearing from the Repair Community so never hesitate to reach out if you ever have any thoughts, suggestions or questions for us here at eTech Parts. You can find us on Facebook, Twitter, Instagram, YouTube…we’re pretty much everywhere!