A Brief History of eTech Parts

eTech Parts was founded by Kyle Baccus in 2008.

Kyle helped build and grow local repair shop iResQ for more than 8 years before co-founding eTech Parts and Mission Repair alongside his cousin, Ryan Arter. Kyle and Ryan worked together as co-owners for 2 years before officially splitting the business in April 2010. Kyle became sole owner of eTech Parts and Ryan took over sole ownership of Mission Repair.

Offering outstanding customer service had always been the foundation of both businesses, and separately Mission and eTech Parts were able to service both the end consumer and repair shop owner, respectively. Though the headquarters of eTech Parts and Mission Repair remain in the same industrial business park (for now), the companies have been operating separately since 2010.

As eTech Parts continued to grow, Kyle’s focus on customer service never ceased. With each new addition to the eTech team, Kyle made it very clear that customer service wasn’t a department — it was everyone’s job to serve the customer, no matter what your role is. If you worked in shipping, you were always serving the customer. If you labeled parts, you were labeling those parts for the customer.

 

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Kyle helped us to remain focused on the ultimate end user — which isn’t our customer, but yours.

In the 6 years eTech Parts was under the ownership of Kyle Baccus, our team certainly changed but our core values remained the same. In just over 6 years eTech Parts has grown from 3 people in 2 small rooms, to now over 30 people in 3 buildings.

Since 2008 our team has remained focused on offering the highest quality parts, tools and customer service the wireless repair industry has to offer. Placing you and your customers at the center of our universe has helped us to incorporate a sense of camaraderie and teamwork in everything we do. Building this community from the bottom has only been achievable through the steadfast loyalty of our customers and our promise to always put people first.

Parts are our specialty, but people are our passion.

This one simple core value was instilled by our founder and has shaped the culture of our company into what it is today.

 

Business team

 

In September 2014, Kyle announced to the company that eTech Parts had been acquired by Davan Enterprises, LLC. Find out more about Davan Enterprises on their website.

While the sale of the company was a shock to us here at eTech, we remain committed to the level of quality service our loyal customers are accustomed to. eTech Parts was built on standards of premium quality and outstanding customer service; this will not change. We will never forget the sole purpose of eTech Parts — to serve the Repair Community with the highest quality repair parts, tools, services and content this growing industry has to offer.

It is our hope to ease your mind of any doubts you may have regarding our recent acquisition, and encourage you to reach out to us if you have any questions or concerns regarding this news. Feel free to give us a call or send us an email. Hit us up on Twitter. If there are questions we can answer to help clarify, please allow us the opportunity to do so.

As we strive to be your #1 partner in repair, we wish to thank you for allowing us the opportunity to serve the Repair Community. To our loyal and supportive customers, thank you for 6 fantastic years. With your help, we look forward to many, many more!

Closed for the Holidays

In the spirit of Thanksgiving, we want to thank our loyal customers for their continued support through the years! Hopefully you got a chance to check out our recent Thank You video made specially for the Repair Community. From all of us here at eTech Parts, we hope you have a fantastic Thanksgiving holiday!

We believe Thanksgiving is a time best spent with family and friends. While we consider ourselves part of one big happy family here at eTech Parts, this year we’re blessed with an extra day to spend with our loved ones.

 

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eTech Parts will be closed on Thursday, November 27th and Friday, November 28th in observance of Thanksgiving. Place your order via FedEx Standard Overnight by Tuesday, November 25th at 4:00PM CST to get all the replacement parts your repair shop needs, just in time for the long weekend!

FedEx doesn’t ship on Thanksgiving, so any Standard Overnight orders placed on Wednesday, November 26th should arrive on Friday, November 28th. Any orders placed on Thursday or Friday will ship out on Monday, December 1st.

We hope this doesn’t cause any inconvenience for you and your repair shop. However we do suggest ordering ahead of time, just in case! If you have any questions, feel free to give us a ring at 913-839-1718 or email us at sales@etechpartsdotcom and we’ll be happy to answer questions and help anyway we can.

Thank You

As we pause to collectively reflect on the past year, we are humbled and inspired by the remarkable accomplishments of the Repair Community. Thank you for allowing us to be part of your growing Community of repair experts, business owners, skilled technicians, and friends.

2014 has been an amazing year for us here at eTech Parts — between traveling the country visiting repair shops, to sponsoring the first-ever Wireless Repair Expo in September — and it’s all thanks to you! 

 

 

Your vision for the future of repair has inspired us.

 

From our family to yours.. Thank You!

Wera & Wiha GIVEAWAY!

That’s right – it’s time for a giveaway contest! Consider this our way of thanking the Repair Community for another fantastic year — and our excuse to give FIVE of you creative folks some seriously awesome prizes!

What prizes, you ask? You may have seen one of them in a recent eTech Parts Instagram post.. This totally exclusive screwdriver found its way over to eTech last week and we kind of (totally) nerded out about it. I know you’re wondering, how cool can a screwdriver really be?

 

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Pretty cool if it’s the official Pentalobe screwdriver used to assemble iPhones — and it’s even cooler when there are less than 10 of them total in the country! Talk about exclusive…

 

It’s safe to say the Wera 1 IPR Pentalobe screwdriver is the highest quality Pentalobe ever. Similar to the Wiha Pentalobe screwdriver, all Wera tools come with a lifetime warranty, precision-grade quality, and easy-turn handle! We got a chance to play with it and it’s definitely the best Pentalobe screwdriver we’ve seen in our years here at eTech Parts.

 

Thanks to our friends over at KC Tool for hooking us up with this gem for a giveaway contest! But since there’s only one of them, we wanted to add a little something else to make it even more exciting…

 

Wiha Insulated Giveaway

 

Introducing these new Wiha Insulated Tech Tools! Rated to withstand up to 1000Volts of electricity, these screwdrivers mean serious business.

 

We have TWO each of the Phillips #0 and Phillips #00 Wiha Insulated Tech Tools to give away, and ONE Wera Pentalobe screwdriver as the Grand Prize!

 

That’s FIVE chances to win, so show us why YOU should be the winner of one of these rare screwdrivers! Send us a photo showing what makes your repair shop so special and you could win a new tool to prove it!

 

 

How to Win

  • POST a picture showing us what makes YOUR repair shop so special!
  • SUBMIT your photo on Facebook, Twitter, or Instagram
  • TAG us in your photo! @etechparts on Twitter and Instagram, and you can always find us on Facebook
  • Check back next week — we’ll announce the winners on our blog!

 

Prizes

  • Grand Prize: ONE Wera Pentalobe P1 screwdriver
  • 2nd-5th Prizes: Your choice of ONE Wiha Insulated Phillips #0 screwdriver or ONE Wiha Insulated Phillips #00 screwdriver

 

Rules

  • Photos must be submitted via Instagram, Facebook or Twitter and tag us @etechparts
  • Get creative! We want to see how YOUR wireless repair shop stands out from the crowd!
  • Photos must be appropriate enough for us to share them with the whole Repair Community.
  • Winners will be chosen by the team here at eTech; each of us will cast 2 votes. The photo with the most votes wins Grand Prize, 2nd gets first choice of a #0 or #00 Wiha screwdriver, 3rd place gets next choice and so forth.
  • Contest will end on Friday, November 28th with winners announced on Monday, December 1st

 

The team here at eTech Parts will vote to decide the top winners –  so make them funny or heartfelt, silly or serious, and we’ll pick our top favorites!

Fix Mobile Tech Training School Review

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Since I began working in the wireless repair industry I have always felt that there are what I would call three mythical beasts of cellphone repair. These are the things we have taken more calls at eTech Parts just about than any other tech problem. We are consistently asked where people can learn more about these things, who will teach them, and is there training available? These three things are:

  1. Soldering – Mostly of components on a logic board but also including the iPad Mini IC Chip, how do you do it?
  2. Glass Only Repair – New and large LCDs are hugely expensive, so how do you replace just the glass like the people on YouTube do (even though they more often than not omit some important parts from the final video)?
  3. Water Damage Repair – Is water damage repair a real thing more than a bag of silicone beads? What are good expectations of performing a water damage repair?

 

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We have heard from many of the shops we visit that a good portion of their work is repairing a DIYer’s mistake, or fixing the errors of a fellow repair shop. A high technical aptitude seems to be what these shops have in common. Almost all of them are self-taught. As the industry grows there is a bigger need for schools to teach these skills. One of these schools is Fix Mobile Tech. I had the privilege of sitting in on one of their week-long courses.

The Fix Mobile Tech repair school in Gainesville, FL was a great experience. The class I audited was smaller with only three students – this class was customized to the students’ needs. One student had some experience, while the other two were just getting started with repair. This setup allowed me to see the training styles and content for both levels of experience. The class was very well executed. Fix Mobile Tech has the ability to give students with no experience the confidence they need to tackle almost any repair, while still equipping more advanced students with the harder-to-obtain skill sets. The students were also given the opportunity to work on more advanced repairs, like glass only repairs and board level soldering repair.

 

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The school is situated near a local highway and plenty of amenities which was great. After double-checking my address, Fix Mobile Tech was easy to find. The building has recently been refinished and included something very dear to me: free coffee.

My first day of the class was great; after introductions the instructor (Mike) took the students right into some electrical theory. The education would prove useful in the following days as any student would be able to, with the right tools, more closely diagnose a problem in the system. Batteries were the cornerstone of this part of the education and a very sophisticated battery tester was used later.

 

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The first day of class was also when the first phones were introduced. They were older, but ones that might still show up in shops from time to time. But they were not used because of their relevance, they were used because they taught principles. Replacing the Mini USB port on a Motorola Razor may not seem all too relevant because they were not prone to breaking, but with that practice, repairing the charging ports on the Samsung Galaxy S3 was suddenly a skill within reach. These charging ports were also replaced during the course.

 

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By the second day, the students were successfully practicing glass replacement with LOCA on the Samsung Galaxy S3. After having tried this repair plenty of times on my own, and not even coming close to success for weeks, I find this is a rather large accomplishment. It was very encouraging to see how one instructor could give so much confidence to new techs in such a short time.

By the third day most of the content had been taught, which gave the instructors time to work with each student individually to master any area in which they either didn’t feel confident or were having trouble. By the end of the class, each student was successful in most areas of phone repair, including board level repair and glass only repair.

 

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Fix Mobile Tech makes getting the instruction you need easy because they allow course customization along with their competitive pricing. Classes last at least a full 8 hours, which is time well-spent considering all repairs are hands-on and devices are provided. One of the things that really stood out to me was working on devices that the students had brought themselves. These were devices that had caused one problem or another, and that one of the students hung on to and brought to the class. At the end of the week these devices were repaired. Repairing these devices is what took the content and put it into action, successfully demonstrating the relevance and usefulness of Fix Mobile Tech’s classes.

The guys at Fix Mobile Tech are always happy to answer questions you might have about what their courses could mean for you. Check them out on Facebook [here] or look into their available courses [here].

How Can We Help You?

Here at eTech, parts are our specialty, but people are our passion; the success stories from shop owners across the country inspire us to do better, be better, and to help promote industry growth in any way we can.

So when you choose to partner with eTech Parts, you have an entire team working for you here in Kansas. We’ll always have your back. Whether you need technical support, some help with a return, or if you’d like to have your very own designated sales rep to take care of your account, we got you covered!

We want to make it easy for you to reach the right people in the right departments here at eTech. Here’s a look at who’s on our team and ready to help you today!

 

Customer Support

 

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“Customer service is not a department, it’s everyone’s job.” This is basically our motto here at eTech Parts. But our customer support team consists of 7 friendly and dedicated individuals who are happy to help whenever you need it! We have dedicated sales representatives who are here to take care of all your supply chain needs. You can email, call, or chat them directly anytime you need our help.

We also have a more general customer support team here to answer calls, help with any questions you may have, and they help our in-store customers, too. Call them anytime you need help with processing a return, tracking a package, or if you have any questions about parts or tools on our website. They’re here to help!

Contact us at 913-839-1718 or sales@etechpartsdotcom

 

 

Shipping

 

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No one at eTech Parts displays as much teamwork as the boys in our shipping department. These guys are serious about serving our customers with only the best quality packing and shipping. They hold it down every day and never hesitate to stay late in order to get the job done.

Not only are they on point as a team, they work hard while keeping the job fun. And they are basically a boy band in disguise. Seriously, just look at them! Contact them anytime you have issues with shipping, like a missing part or broken screen — though they work hard every day to ensure no mistakes happen, to err is human (and to forgive, divine) so be sure to let them know and we’ll take care of it right away!

Contact us at 913-839-1718 or sales@etechpartsdotcom

 

 

Returns

 

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Returns is no easy job; it takes a special kind of person to be content in a position processing broken and defective parts all day. eTech Parts is lucky to have found 3 people who make Returns look easy. Similar to the Shipping team, these ladies and gent hold it down to serve our customers with the fastest returns service imaginable, all while making the job enjoyable. Whether you want replacements, store credit or a full refund, they’ll take care of you in no time flat.

Contact our Returns department if you have any questions about a pending or previous return, questions about our RMA process or to learn how you can get your return processed as quickly and efficiently as possible.

Contact us at 913-839-1718 EXT 124 or sales@etechpartsdotcom

 

 

Technical Support

 

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Damon was a loyal and local customer of eTech Parts before coming on board in August as our very own on-site technician. He assists in helping our customers with any technical difficulties they might experience during a repair, as well as offering advice to business owners on an array of technical and non-technical topics. As the previous owner of his own wireless repair business, Damon has some really great insight on this industry as a whole and is happy to offer any advice he can to help.

Contact Damon whenever you need some free, on-the-spot technical support, or if you have any questions about a potential repair or parts needed for a repair. He can even offer advice on topics such as glass-only repairs and running your own repair business. Soon we’ll even be launching live video tech support, so he can walk you through a repair or help you troubleshoot any issues you might encounter.

Contact Damon for tech support at 913-839-1718 EXT 113 or tech@etechpartsdotcom

 

 

Purchasing and Receiving

 

Purchasing and Recieving

Purchasing and Receiving are very important here at eTech. Ryan (middle) is in charge of international purchasing, meaning he’s up all hours of the night chatting with vendors. He takes quarterly trips to China to visit vendors and factories, all while ensuring our inventory stays in check. Kevin (right) is in charge of domestic purchasing, including accessories, tools, and various items. Corey (left) holds it down in the Receiving department, checking quality and quantities of every single shipment we get. He helps the Receiving team prioritize parts to be tested and labeled, and can label 200 LCD screens in under 8 minutes.

Contact us if there are any specific parts, tools or accessories you’d like to see us offer here at eTech Parts. We appreciate any feedback you have regarding our quality and are open to any suggestions you have on our current selection!

Contact us at 913-839-1718 EXT 121 or purchasing@etechpartsdotcom

 

 

Marketing

 

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Meet our Marketing team, David and Grace. With the help of our Marketing manager Jeremy, you can find us behind the scenes at eTech creating and delivering helpful content to the Repair Community. We’re constantly researching, writing, recording, documenting, Photoshopping, and helping bridge the gap between our customers and our company. We’re lucky to have the opportunity to create informative and engaging content for everyone in the wireless repair industry to learn from and enjoy. And if you can’t tell from the photo above, we have a really great time doing it!

Contact us anytime you have an idea for a piece of content you would like to see created. We’re always open to hearing your thoughts and ideas, and invite you to share them! Whether it’s a promotional poster we can make for your shop, a topic you’d like us to dissect, or information you’d like us to gather from the community… Information is power, people, and we’re here to inform!

Contact us at 913-839-1718 EXT 103 or marketing@etechpartsdotcom

 

 

 

IT Team

 

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Brian and Kevin (L to R) are the guys working diligently on designing and developing a brand new eTech Parts website! Our new site will have tons of helpful features and will be a lot more user-friendly for everyone — we’ll have the tools we need to track customer accounts and build reports, and you’ll have a much easier time navigating our website, processing RMAs, and much more! We don’t want to spoil the surprise, but there are lots of exciting features to look forward to.

Contact us if you have any suggestions or features you’d like to see implemented in the new eTech Parts website. We’re always happy to hear your feedback or suggestions!

Contact us at 913-839-1718 or marketing@etechpartsdotcom

 

 

 

Meet our Managers

 

Operations

These guys seriously hold down the fort here at eTech Parts. As pictured (L to R) we have Jeremy, Director of Marketing and Sales; Jeff, General Manager; Jim, Operations Manager. Jeff and Jeremy have been at eTech Parts longer than anyone, and know this place better than anyone, too. Jim has been with us since the beginning of the year and has done a fantastic job managing operations, including the Customer Service and Shipping departments. Together this trifecta help to develop and grow the company, and they’re the best guys for the job!

Contact us at 913-839-1718 or sales@etechpartsdotcom

MarketWatch: Regional iPhone 5 Repair Prices

We asked the Repair Community how much they’re charging for iPhone 5 screen repairs these days, and broke it down per region. Prices are based off one iPhone 5 screen repair, full assembly swap — not including glass-only repair prices. We’re happy with the results, which make it pretty clear there’s still good money in fixing 2-year old iPhones. It also shows that prices generally don’t vary too much per region.

It seems the biggest difference in price depends on the city and local industry competition. Here are the highs and lows recorded from each region of the United States.

 

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The High’s & Low’s of iPhone 5 Screen Repairs

 

In the Southwest…

  • High: $115 in Corpus Christi, TX and Houston, TX
  • Low: $79 in Tempe, AZ

 

In the West…

  • High: $120 in Kirkland, WA
  • Low: $70 in Murietta, CA

 

In the Rocky Mountains…

  • High: $129 in Billings, MT
  • Low: $75 in Denver, CO

 

In the Plains/Great Lakes…

  • High: $120 in Papillion, NE
  • Low: $80 in Mentor, OH

 

In the Southeast…

  • High: $125 in Savannah, GA and Vernon, FL
  • Low: $75 in Lafayette, LA

 

In the East…

  • High: $120 in Vineyard Haven, MA and Portland, ME
  • Low: $50 in New York City, NY

 

These results and pricing averages are based off price quotes from 91 repair shops across the United States. What are YOU currently charging for an iPhone 5 screen repair? Let us know in the comments below! Be sure to follow our blog for instant updates on the wireless repair industry, the Repair Community, and news from eTech Parts.

 


 

This content was created for wireless repair shops to promote the growth and reputation of the booming wireless repair industry. If there’s any content we can create to help your repair shop and the Repair Community, we’d love to hear your thoughts and ideas! Email us at marketing@etechpartsdotcom, call us at 913-839-1718, or hit us up on social media — we can’t wait to hear from you!