As a customer service representative at eTech Parts, I get calls and emails from customers regarding issues that occur during screen installation. One issue I hear from several frustrated technicians is the plight of the torn cable. This is a common problem that occurs for many repair technicians, especially those who are still learning the tricks of the trade.
When replacing the screen on an iPhone 4/4S – or any part for that matter – caution should be used in order to avoid damaging these very delicate parts. In other words: be gentle! You shouldn’t have to force anything, as the parts will fit right into place when they are installed correctly. If delicate cables are pulled with too much force they can tear easily. Since all our parts are carefully inspected for defects before being sent out, a torn cable will void the warranty of the part making it ineligible for return.
If you’d like to learn more about avoiding torn cables during screen replacements, watch our new video starring Franck, the General Manager here at eTech Parts. He’ll show you how to correctly align the LCD and digitizer cables to avoid pinched, or “too-short,” cables.
So watch the video below and let us know what you think! Have tricky cables ever caused you problems during repairs? Leave a comment below, and be sure to “Like” us on Facebook for a chance to win a $50 iTunes gift card each week. Yours truly will be completing this week’s drawing here shortly, so head over to our Facebook page before it’s too late! As always, keep checking back for more news and updates from eTech Parts, your favorite parts supplier.